Term & Condition

The Global Helpdesk ("TGH") is a service provider company AN ISO 9001:2008 Certified Company. TGH presently has its registered office at 703, 58 Sahyog Building, Nehru Place, New Delhi – 110019, INDIA. TGH in alliance with the partner owns and maintains the Website and offers you access to and use of the Website and the opportunity to avail of the Facilities, products and services displayed or offered on the Website and subject to the Terms and Conditions set out below and elsewhere in the Website (hereinafter referred to as the "Terms and Conditions") You must accept and agree to abide by the Terms and Conditions before accessing or using the Website or availing of any of the Facilities, products or services offered on the Website.

Please read the Terms and Conditions carefully. The access and use of the Website means that you agree to accept and abide by the Terms and Conditions. In case you do not agree to accept and abide by the Terms and Conditions, please do not access or use this Website or any pages thereof and please do not avail of any of the Facilities, products or services offered on or through the Website.

Please note that by clicking on "SUBMIT" it will be deemed that you have read and understood the Terms and Conditions and that you agree to accept and abide by the Terms and Conditions.

TGH, in alliance with the partner bank, may in its discretion alter, add to or delete the Terms and Conditions from time to time without any prior notice. It is your responsibility to ensure that periodically on every occasion that you access or use the Website or any Facility, product or service displayed or offered on the Website that you return to this page and review the Terms and Conditions for any alterations, additions or deletions. Unless otherwise specified, all alterations, additions and deletions shall take effect automatically and be binding on and from the day they are posted on the Site. By continuing to access or use the Website or any Facilities, products or services offered on the Website, you will be deemed to have agreed to accept and be bound by such altered, added to or deleted Terms and Conditions. If you do not agree to the alterations, additions or deletions, you should discontinue accessing or using the Website or availing of any Facilities, products or services on the Website (other than those which have already been availed of by you prior to such alterations, additions or deletions).


WEBSITE

The Website primarily facilitates the display and offering of Facilities by tghorbit and / or by TGH on a no-liability and no-obligation basis as regards TGH. Information and Facilities on the Website may be displayed and offered in a phased manner at the discretion of TGH. TGH or tghorbit shall have the right to from time to time in its discretion to introduce new information and facilities and add to, modify, suspend or withdraw any information or Facility or the terms thereof in whole or in part without any prior notice.

If any of the Terms and Conditions are not acceptable to you or you disagree with any material on the Website, your sole and exclusive remedy is to discontinue using the Website.


ELIGIBLE USERS

In order to access and use the Website and avail of any Facility you must be an individual of at least 18 years of age, who can enter into legally binding contracts under applicable law or a corporation, trust, association of persons, or firm which can enter into legally binding contracts under applicable law. In case of a corporation, trust, association of persons or a firm, you must be authorised to agree to the Terms and Conditions and to access, use and avail of the Website and the Facilities. If you do not qualify, please do not access or use the Website or the Facility.

The site can be accessed citizens of India or citizens of other countries staying in India at the time they register and accept the Terms and conditions. The use and avail of the Website and the Facilities only to the extent the domestic laws of India.

TGH and tghorbit reserve the right to allow users to Sign up for the service and make transactions on tghorbit.co.in as per the user details given to tghorbit. TGH and tghorbit may ask for additional information post registration from any user in order to enable them for transactions on the portal.


REGISTRATION INFORMATION (IDS AND PASSWORDS) AND SECRECY

Only limited access to the Website is available to non-registered Visitors. Non-registered Visitors may not be permitted to avail of the Facilities. In order to obtain increased access to the Website and in order to avail of the Facilities you are required to register on the Website as a Registered User.

You agree –

  • To provide true, accurate, current and complete information about yourself as prompted by the registration form on the Website, and
  • To from time to time maintain and update this information to keep it true, accurate, current and complete at all times.

You shall indemnify TGH, and tghorbit, for any losses caused to TGH, or tghorbit, due to any information provided by you to TGH, or tghorbit, being untrue, inaccurate, not current or incomplete in any respect, and TGH, or tghorbit, shall not be responsible for any losses sustained by you due to any information provided by you to TGH, or tghorbit, being untrue, inaccurate, not current or incomplete in any respect. If any information provided by you is untrue, inaccurate, not current or incomplete, TGH, in alliance with the partner, has the right to terminate your registration and refuse you access to or use of the Website or any Facilities.

Subject to the other Terms and Conditions, upon registration as a Registered User the Website will register your Registered User ID and Registered User Password; and upon registration as a Customer the Website will register your Customer ID and Customer Password.

You will be solely and absolutely responsible for maintaining the secrecy and confidentiality of all your IDs and passwords (which term includes T-PINs) and you will be fully and absolutely responsible and liable for all transactions and activities that occur under your ID and password including any unauthorised use or misuse of your ID and/or password. You will be responsible and liable if any third party gains access to the Website or any Facility through the use of your ID or password, and you hereby agree to indemnify TGH, and tghorbit, and hold TGH, and tghorbit, harmless against any liability, costs, damages, claims, suits and proceedings based upon or relating to such unauthorised access and use. Without prejudice to the aforesaid, you agree to immediately notify TGH via e-mail and Registered Post AD, of any suspected loss, theft, unauthorised usage of the ID or password, any other breach of security, or any receipt by you of confirmation of a transaction, fund or securities transfer or other activity which you did not authorise; or any inaccurate information in your account balances, securities positions or transaction history and ensure that you logout from your account at the end of each session.

Any transaction or activity pursuant to use of your ID or Password shall be deemed to be your transaction or activity and TGH, and tghorbit, shall have no obligation to verify the TGH of any such transaction or activity. TGH, and tghorbit, shall not be responsible for any mistake or error made by you in keying in the transaction or activity as to the nature of the transaction / activity, with respect to any facts or figures or otherwise.

If you forget your ID, you can send a written request to TGH at the address provided on the Website giving your date of birth and transaction details satisfactory to TGH. On TGH being satisfied of your identity (which satisfaction shall be entirely at the discretion of TGH), TGH shall send the ID to your e-mail address registered with TGH. You shall be responsible for continuing to maintain this e-mail address. TGH, and tghorbit, shall not be liable if it declines to furnish the ID by reason of it not being satisfied as to your identity.

If you forget your password, you can send an e-mail (or such other message as TGH may specify) to TGH at the address provided on the Website giving your Customer ID and contact number and such other information, if any, as TGH may require. On TGH being satisfied of your identity (which satisfaction shall be entirely at the discretion of TGH), TGH shall send the password to your e-mail address registered with TGH. You shall be responsible for continuing to maintain this e-mail address. TGH shall not be liable if it declines to furnish the password by reason of it not being satisfied as to your identity.

If you forget your password, TGH may, subject to verification and satisfaction as stated above, instead of sending you your password, generate a new password for you which shall be communicated to you at the e-mail address provided by you. For your security reasons you must change this password as soon as it is received by you, and until then this password shall be deemed to be your password and you will be responsible and liable for all transactions pursuant thereto. Upon generation of the new password, TGH shall discontinue the use of the old password. However, you shall be responsible and liable for all transactions that are carried out by the use of the old Password, till the time of discontinuation of the old ID or password.

Notwithstanding anything stated elsewhere in the Terms and Conditions, and despite correct use of your ID and password, TGH shall be entitled in its sole discretion (but shall not be bound) to seek offline and/or additional written or other confirmation from you of any instruction, transaction or activity as TGH may deem fit.

In the event that the certifying authorities and other infrastructure contemplated under the Information Technology Act, 2000 or any other law for the time being in force, for ensuring secure electronic records and secure digital signatures is notified by the concerned authorities and the infrastructure to enable the same is in place, TGH shall have the right to require you to communicate instructions and authorise and execute transactions and other activities by means of such secure electronic records and secure digital signatures in addition to, or in place of, the use of password(s).


OTHER TERMS

In a credit card transaction, you must use your own credit card. Tghorbit.co.in will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.

Any request for cancellations of orders once duly placed on the site, shall not be entertained.

The service provided on this site are without warranties of any kind either expressed or implied and tghorbit.co.in disclaims all or any of them to the fullest extent. Any warranties or After Sale Services if any offered by the Manufacturers/Vendors on any product/service shall be serviced directly by such Manufacturer/Vendor and tghorbit.co.in shall not be under any obligation to ensure compliance or handle complaints.

In case of bouncing of Cheque/DD, order would be processed with the amount realized from the instrument less of any bouncing charges.

Order would be processed after the realization of instrument (Cheque/DD etc).

In case of bouncing of instrument (Cheque/DD etc), order would be processed with the amount realized from the instrument after reducing the bouncing charges if any.